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Clean and Safe - Hotel Procedure


Clean and Safe Hotel Palácio Estoril

Hotel Palacio Estoril is taking all measures to make your stay safe


- How to comply with the basic precautions for infection prevention and control - which includes hand hygiene, breathing tag and social conduct;
- How to comply with daily self-monitoring to assess fever;
- How to comply with the guidelines of the General Health Directive for cleaning surfaces and treating clothes in establishments;


- How to comply with basic precautions for prevention and infection control in relation to the coronavirus outbreak COVID-19;
- What our internal protocol is, related to the COVID-19 coronavirus outbreak;


- Personal protective equipment in sufficient numbers for all workers;
- Personal protective equipment available to customers (maximum capacity of the establishment);
- Stock of single-use cleaning materials proportional to their dimensions, including single-use cleaning wipes moistened with disinfectant,
bleach and alcohol at 70º;
- Dispensers of alcohol-based antiseptic solution or alcohol-based solution near the entry / exit points, and whenever applicable by floor, at the entrance to the restaurant, bar and common sanitary facilities;
- Waste container with non-manual opening and plastic bag;
- Place to isolate people that can be detected as suspected or confirmed cases of COVID-19, which should preferably have natural ventilation, or mechanical ventilation system, and have smooth and washable coverings, bathroom, stock of cleaning materials, surgical masks and disposable gloves, thermometer, autonomous waste container, waste bags, used clothes collection bags, kit with water and some non-perishable foods;
- In the sanitary facilities equipment for washing hands with liquid soap and paper towels;


- Washing and disinfection, in accordance with the internal protocol, of the surfaces where employees and customers circulate, ensuring control and prevention
Infections and resistance to antimicrobials;
- Cleaning, surfaces and objects of common use, several times a day (including counters, light and elevator switches, door handles, cabinet handles);
- Preference should be given to wet cleaning, over dry cleaning and using a vacuum cleaner;
- Air renewal of rooms and closed spaces is done regularly;
- The disinfection of the swimming pool or other equipment in SPAs / wellness areas (whenever they exist) is carried out as defined via an internal protocol;
- The disinfection of the jacuzzi (whenever available) is done regularly with the emptying of all water followed by washing and disinfection; later it is filled with clean water and disinfected with chlorine in the appropriate amount, according to our internal protocol;
- In the areas of restaurants and beverages, the reinforcement of the hygiene of utensils, equipment and surfaces, the direct handling of food by customers and employees  is avoided as much as possible;


- The definition of specific care for changing bed linen and cleaning in the rooms, privileging two spaced intervals and with adequate protection according to the internal protocol;
- The removal of bed linen and towels without shaking, rolling it from the inside out, without touching the body and then transporting it directly to the washing machine;
- Washing separately in the washing machine and at high temperatures for employees' uniforms and bed linen / towels (around 60ºC);


- That there is always a collaborator on stan,dby responsible for triggering the procedures in case of suspected infection;
- The decontamination of the isolation area whenever there are positive cases of infection and reinforcement of cleaning and disinfection whenever there are patients suspected of being infected;
- The storage of waste produced by patients suspected of infection in a plastic bag that, after being closed (eg with a clamp), must be
segregated and sent to a licensed operator for the management of hospital waste with biological risk;

Download our Contingency Plan